Recovery Policy

📜 Recovery Policy (Odeny Platform)

Effective Date: [Insert Date]

At Odeny, we prioritize data integrity, user access, and system reliability. Our Recovery Policy outlines the measures in place to ensure platform continuity, user data protection, and service availability in case of technical failures or data loss.

1. Data Backup

• All critical platform data is backed up daily.

• Backups are securely stored and encrypted.

• Backups include user profiles, course progress, transactions, and uploaded documents.

2. Disaster Recovery

• In the event of a system crash or cyberattack, Odeny implements a disaster recovery process that restores services within 24 to 48 hours.

• Priority is given to restoring course access and active user sessions.

3. Account Recovery

• Users can recover their accounts by:

  • Using the “Forgot Password” link on the login page.

  • Contacting support at support@odeny.com with their registered email.

4. Course Access Recovery

• If users lose access due to technical errors or payment issues:

  • We validate payment history and re-enable course access within 24 hours.

  • In case of login errors, users can contact our support team directly.

5. Service Downtime

• In the event of extended downtime (>4 hours), users will be notified via email or platform alerts.

• Compensatory access or extensions may be granted for subscription-based users.